The majority of our orders are shipped within a day, although some orders can take 2-3 business days to prepare. Goods are sent via off-peak ground, or express services, based on the destination. Specialist carriers are used depending the customer’s location.
We have negotiated aggressive discounts with common carriers that are passed on to the customer. Multiple shipping partners are utilised to facilitate the shipping of some orders. This is to help maintain adequate inventory levels, to keep our costs to a minimum when dealing with large or otherwise bulky items, and to increase our offerings with uncommon or seldomly requested items.
Delivery is charged per order, based on size, weight and location. We reserve the right to adjust shipping charges if the incorrect region was selected, or if you live in a remote area where additional charges are incurred by us. (Most of NT, WA and TAS are classed as remote by the freight companies we utilise). In all cases where there may be additional shipping charges we will contact you directly prior to the order being completed or charged.
It is the customer's responsibility to ensure they can accept all deliveries and provide a signature as proof of delivery if required.
Re-delivery will incur an additional charge, and is the customer’s responsibility.
In regards to special shipping instructions, we will pass this information to the carrier used, however, no assurance is given as to whether the instructions are met.
It is the customer's responsibility to ensure they can accept all deliveries in regards to the unloading of large and bulky items.
Tel: 02 9731 7400
ABN: 60 160 830 384
iWooHoo Pty Ltd, Unit 1a, 1 Swaffham Rd. Minto NSW 2566