Returns Policy

Our Policy

Damaged or Faulty Goods 

Whilst care is taken when packing your order, it is your responsibility to ensure there are no breakages or missing items at the time of delivery. By signing for a delivery you are accepting that the order is complete and intact. If you order is partially shipped (i.e. there are products still to send, a remark will appear in the comments section of the shipping label). 

If goods have been damaged or broken in transit then you must refuse to accept the order and notify us immediately. We will replace or repair any item that has been damaged in transit where required. 

By signing for, and accepting a delivery you are acknowledging that the product has arrived in good condition. If the packaging is damaged in any way please inspect the contents prior to signing for it.



All products must be authorized for return otherwise may be declined and returned to sender. 

All damage claims must be filed with the carrier (if damage is noted at the time of delivery). We will provide you full assistance in the unlikely event. 

For warranty claims, please contact us to make appropriate arrangements. 

Please select your purchase items carefully, as once a product has been paid for, and goods received in working order, you will not be eligible for refund or exchange. (Exceptions to this are at the discretion of iWooHoo Pty Ltd management). 

We do not cover freight expenses on warranty claims.

We do not accept returns for items ordered incorrectly or due to a change of mind.

Electrical goods will not be accepted as returns.

All Returned goods (after approval) will incur a 15% restocking fee.

 All returns and Breakage notifications must be made within 7 days of original delivery

 Tel: 02 9731 7400   

Email: cs@iwoohoo.com.au

ABN: 60 160 830 384

iWooHoo Pty Ltd, Unit 1a, 1 Swaffham Rd. Minto NSW 2566